New Non-Contact Processes in Place for Utility Assistance

In response to COVID-19 and recommendations by state health officials, Community Action Partnership of North Alabama is implementing a new non-contact process for accepting applications for energy assistance.  Beginning Friday, May 22nd applications for the Low-Income Home Energy Assistance Program (LIHEAP) will be available for pickup from outdoor literature boxes at the 3 CAPNA offices in Decatur, Moulton, and Cullman, at local utility company offices, and on the CAPNA website at

While all three CAPNA offices remain closed to the public, residents of Cullman, Lawrence, and Morgan counties will follow the new non-contact procedures for applying for energy assistance until further notice.  Complete applications will still require specific documentation for determining eligibility.  The application packet has an instruction sheet with a step-by-step guide for the new process.

Completed applications with required documentation can be submitted in one of four ways: 

  • Scanned and emailed to
  • Mailed to Community Action Partnership in Decatur at 1909 Central Parkway SW, Decatur AL, 35601, ATTN: LIHEAP Department
  • Faxed to 256-355-7953, ATTN: LIHEAP Department
  • Placed in the physical drop box at the Central Office location in Decatur.

The Low-Income Home Energy Assistance Program is funded through a grant from the U.S. Department of Health and Human Services. ADECA contracts with community action agencies and local nonprofit agencies to deliver LIHEAP to low-income households throughout the state (source: The Alabama Department of Economic and Community Affairs).

Author: Community Action Partnership of North Alabama

Community Action Partnership of North Alabama (The Partnership) is a member of the national Community Action Partnership network. Community Action Partnership is a national 501(c)3 nonprofit membership organization that provides technical assistance, training and other resources to Community Action Agencies, nonprofit and public groups funded by the Community Services Block Grant (CSBG), a federal program that allocates funding to states to combat poverty across the United States.

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